Customer Service Advisor
Do you have an eye for good customer service?
Do you want to work for an award-winning company that offers unbelievable career progression and training?
Our client are looking for an enthusiastic Customer Service Advisor to join their team. You’ll be working alongside a supportive team to answer and resolve customer queries and complaints via email, letter and telephone, ensuring any issues are addressed quickly and to the highest professional standards.
This is a great job for a charismatic and empathetic person with great communication skills and some experience working in a customer service environment. You’ll work closely with the rest of the team and gain some excellent experience of working within the property sector
As the Customer Service Advisor, you will:
* Respond to customer enquiries via telephone, letter, and email.
* Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customer and business.
* Develop and maintain knowledge of company policies and procedures.
* Identify potential problems with guest service and proactively work to improve the customer experience.
As the Customer Service Advisor, you will have:
1. Excellent written and verbal communication skills.
2. Experience managing and resolving cust...