Technical Compliance Manager Location: Based at the Cardiff office Salary: Up to £45,000 (Depending on experience and possibly negotiable) Hours of Work: Full-time Our client is looking for a proactive, detail-driven Technical Compliance Manager to take the lead on all technical, compliance, and quality assurance activity across our Service & Maintenance operations. In this pivotal role, youll be the technical authority ensuring all engineering work is safe, compliant, and delivered to the highest professional standard. Youll champion quality, drive continuous improvement, and play a key role in maintaining the companys reputation for technical excellence. What Youll Be Doing Technical Leadership & Compliance Oversight Provide technical leadership across all service and maintenance operations. Ensure all engineering work meets current legislation, British Standards, and contractual requirements. Develop, maintain, and enhance technical compliance frameworks aligned to ISO and health & safety standards. Lead audits, inspections, and compliance reviews, creating clear action plans for improvement. Maintain compliance documentation, training records, and certification databases, ensuring audit readiness. Partnering with the Service Delivery Manager Work collaboratively to align operational performance with technical standards. Provide support to the Help-desk and engineering teams in fault diagnosis and quoting. Identify recurring technical issues or training opportunities through service performance data. Training, Competency & Development Identify skills gaps and deliver targeted training and competency assessments. Maintain a detailed Engineer Competency Matrix covering capability, accreditation's, and training status. Deliver toolbox talks, technical workshops, and update sessions for engineers. Quality Assurance & Continuous Improvement Lead quality reviews, ensuring completed works meet contractual and regulatory requirements. Analyse customer feedback and service trends to identify improvement opportunities. Drive corrective and preventive action programmes following audits or technical reviews. Support ISO and external audits across all technical activities. Technical Support & Quoting Prepare and review quotes for small works and repairs. Provide pricing guidance and technical validation to the Help-desk team. Reporting & Insight Produce reports on technical compliance, audit outcomes, and engineer competency. Present technical summaries and improvement plans at management and client meetings. Use data insights to support technical strategy and planning. Client & Stakeholder Engagement Act as a key point of contact for technical and compliance matters. Attend client meetings to provide updates on quality assurance and compliance. Support contract mobilisation to ensure technical readiness from day one. What Youll Bring Experience in technical or compliance management within Fire, Security, or M&E services. Strong understanding of legislation, British Standards, compliance frameworks, and audits. Experience delivering training, managing competencies, and driving technical improvement. Excellent communication skills and the ability to collaborate across operational teams. Strong analytical skills and a hands-on approach to problem-solving. Relevant technical qualifications (FIA, BAFE, NICEIC or equivalent) are desirable. Why Join? A key strategic role influencing quality, compliance, and performance. Opportunity to shape technical standards and develop engineering capability. Work within a supportive and collaborative team environment. Qualifications Experience in technical or compliance management within Fire, Security, or M&E services. Strong understanding of legislation, British Standards, compliance frameworks, and audits. Experience delivering training, managing competencies, and driving technical improvement. Excellent communication skills and the ability to collaborate across operational teams. Strong analytical skills and a hands-on approach to problem-solving. Relevant technical qualifications (FIA, BAFE, NICEIC or equivalent) are desirable. Why is this a great opportunity? Flexible and supportive working environment with a well-established business. Full training opportunities.