Complaints Manager
Are you ready to make a meaningful impact on customer experience within a growing and innovative Insurance |Group? Our expanding Client has created an exciting new role of Complaints Manager within their Central Assurance Department.
Why This Role is for You:
* Diverse Involvement: Support all Group Companies, managing a variety of cases across multiple operations
* Industry Expertise: Use your background in complaints or customer relations within the Insurance industry to drive this critical business function forward
* Make a Difference: Shape and continuously improve customer experiences, with your contributions valued and recognised
* Flexible Work Options: Choose between hybrid or office-based working to suit your lifestyle
Your Key Responsibilities as Complaints Manager:
As Complaints Manager, you'll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity.
Your role will involve:
1. Managing the end-to-end complaints process, ensuring compliance with regulatory standards and company policies
2. Conducting thorough investigations, gathering evidence, and delivering fair, informed resolutions
3. Collaborating with internal teams to identify a...