Overview
Job Description Are you passionate about unlocking the full potential of Salesforce to drive sales excellence and operational efficiency? We're looking for a CRM Solution Design Manager to lead the way in optimizing our Salesforce ecosystem across the GMO and Intacct instances. This is a pivotal role in our digital transformation journey - one that blends strategy, collaboration, and hands-on solution design. You'll be the connector between business needs and technology, ensuring Salesforce delivers maximum value to our sales and operations teams.
Key Responsibilities
* Lead the Salesforce strategy - oversee CRM requirements, design, and delivery to align with business goals and growth plans.
* Collaborate cross-functionally - partner with Sales, IT, and Business teams to capture and translate requirements into effective Salesforce solutions.
* Drive adoption and engagement - develop communication and enablement materials, run workshops, and ensure teams are empowered to use Salesforce to its fullest.
* Enhance and evolve Salesforce - manage the backlog, prioritize enhancements, and oversee testing and rollout in partnership with development and IT teams.
* Champion continuous improvement - measure impact, identify opportunities for process optimization, and promote global best practices across regions.
* Support seamless operations - ensure day-to-day Salesforce activities, BAU requests, and improvements are executed efficiently and aligned with global standards.
Qualifications
* Proven experience managing Salesforce solutions in a complex, multi-instance environment.
* Strong understanding of CRM processes, sales operations, and data management best practices.
* A collaborative mindset with the ability to influence across teams and functions.
* Excellent communication skills - able to translate technical concepts into business value.
* Experience using Jira or similar tools to manage and track project progress.
Why you’ll love this role
You'll play a key role in shaping how our teams work, sell, and grow. You'll have the opportunity to work across regions, driving real business impact. You'll be part of a forward-thinking digital transformation team focused on innovation and efficiency.
Benefits and other information
* Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
* Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
* 25 days of paid annual leave with the option to buy up to another 5 days 8 bank holiday days
* Paid 5 days yearly to volunteer through our Sage Foundation
* 50% income protection
* Holiday buy + sell
* Comprehensive health, dental, and vision coverage
* Work away scheme for up to 10 weeks a year
* Ongoing training and professional development
* Hybrid working
* Healthy Mind app membership
* Access to various helpful memberships for finances, health and wellbeing
* Location: United Kingdom, London (Hybrid)
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