We are looking to appoint a motivated, reliable and hard working Receptionist. We have a part time position available, with the scope for full time.
Previous Receptionist experience would be desirable.
Main duties of the job
The first point of contact for patients and external services, face to face, on the phone and via email.
To provide administrative support to the Practice Manager, GPs and health professionals including word processing, liaising with hospital administration teams and general clerical duties.
Previous Receptionist experience would be desirable, as well as experience using EMIS and Docman.
About us
We are a large practice with a patient population of 11800. We have two GP Partners, one salaried GP and four regular Locum GPs and a team of Receptionists, Administrators and Secretaries.
The Practice relies on a team of hardworking, efficient and friendly Staff with a great sense of humour, in this fast paced environment.
Salary - depending on experience.
Job responsibilities
Torridon Road Medical Practice
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICEMANAGER (under the supervision of the Reception Supervisor)
HOURS: 20-25 hours per week
Job Summary:
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Provide general assistance to the Practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Job Responsibilities:
Administration
* To have athorough knowledge of all Practice procedures.
* To work inaccordance of written protocols
* Pulling/filingnotes for surgeries and update as necessary
* Incomingpaperwork (e.g., post, requests for prescriptions, photocopying, faxes)
* Filing post inmedical records
* Fax and photocopyas requested
* Outgoingpaperwork (referrals, business letters, claims, forms, repeatprescriptions
Reception
* Handing completedrepeat prescriptions to patient and checking names and address.
* Be able to coverall reception position as necessary
* Contactwith patients, appointments, greeting patients on arrival, directing asappropriate, dealing with visitors, informing patients of late runningsurgeries, registering new patients, explaining services
Appointments
* Process appointmentrequests from patients by telephone and in person.
* Deal with visitsrequests
Computer
* Registrations ofnew patients computer data entry and medical records.
* Process patientschange of address computer data and medical records (have knowledge ofPractice area.
* Process repeatprescription request in accordance with Practice guidelines.
Telephone
* Have workingknowledge of telephone, during and after hours.
* Cover fortelephonist when necessary
Other Tasks
* Ensure buildingsecurity have thorough knowledge of doors/windows/alarm.
* Make coffee fordoctors
* Any other tasksallocated by managers
* organisecatering for meetings
* handlecash safely and efficiently and maintain records
Confidentiality:
* In the course ofseeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
* In the performanceof the duties outlined in this Job Description, the post-holder may haveaccess to confidential information relating to patients and their carers,Practice staff and other healthcare workers. They may also have access to informationrelating to the Practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thePractice Health & Safety Policy, to include:
* Using personalsecurity systems within the workplace according to Practice guidelines
* Identifying therisks involved in work activities and undertaking such activities in a waythat manages those risks
* Making effectiveuse of training to update knowledge and skills
* Using appropriateinfection control procedures, maintaining work areas in a tidy and safeway and free from hazards
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
* Participation inan annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
* Alert other teammembers to issues of quality and risk
* Assess ownperformance and take accountability for own actions, either directly orunder supervision
* Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
* Work effectivelywith individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication:
The post-holdershould recognize the importance of effective communication within the team andwill strive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognisepeoples needs for alternative methods of communication and respondaccordingly
Contribution to the Implementation ofServices:
Thepost-holder will:
* Apply Practicepolicies, standards and guidance
* Discuss withother members of the team how the policies, standards and guidelines willaffect own work
* Participate inaudit where appropriate
Person Specification
Qualifications
* Previous Receptionist experience
* Previous experience using EMIS and Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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