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Director of Professional Services, Ipswich
Client: Pathlock
Location:
Job Category: Other
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EU work permit required:
Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with our clients. Manages key metrics for consulting (utilization, profitability, and revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. The Director of Professional Services is responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Maintain a focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain key sales tools for Application and Identity Governance
* Develop and maintain vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and with sales leadership. Mentor resources.
* Ensure the delivery team has the skills and capabilities to maximize quality, performance, and billability
* Train and equip resources to meet customer expectations
* Handle personnel performance issues and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years of experience in information security and/or professional services
* At least 8 years of relevant experience in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Deep understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes in transformation programs
* Knowledge of Application Governance, IAM, Governance, User Lifecycle Management, and Identity Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across industries
* Operational experience in building consulting offerings
* Understanding of cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow teams
* Experience with enterprise software or systems integrators
* Client and partner communication experience
* Ability to manage multiple projects
* Experience in consulting, project planning, resource management, and solution implementation
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