Job Description
Welcome to Warner Bros. Discovery… the stuff dreams are made of!
Who We Are…
At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!
Our Team
As WBD continues to expand its portfolio globally, our Technology & Operations team is at the forefront, building media technology and IT systems that set world-class standards. We implement and maintain the critical business systems that deliver WBD’s products, ensuring our growing pay-TV, digital terrestrial, free-to-air, and online services reach audiences everywhere.
Your New Role...
As an Operations Engineer, you will play a vital role in monitoring and supporting WBD’s Global television distribution infrastructure, particularly for our Live Events output. Reporting to the Senior Director of Distribution Engineering, you’ll be part of a dynamic Tier 1 operations support team. Your versatile skill set will be essential as you navigate challenges, stay calm under pressure, and continually develop your expertise.
Your Role Accountabilities…
* Monitor all of WB Discovery’s channels.
* Manage transmission systems during normal and emergency conditions to keep services on air.
* Respond to affiliate inquiries and maintain ongoing communication with customers.
* Act as a liaison between support teams and customers, collaborating across all leadership levels.
* Initiate critical outage situations and manage incident and planned work tickets.
* Liaise with third-party providers during fault investigations.
* Provide input and reports on transmission system reliability.
* Check the health of Distribution equipment routinely.
* Identify and address potential risks in our distribution infrastructure.
* Assist with training and development of Distribution Staff Members.
* Create and update documentation and procedures.
* Implement changes to distribution infrastructure as needed.
* Establish new monitoring and metrics needs.
Qualifications & Experience…
* Experience in a broadcast, media, or telecommunications environment.
* In-depth knowledge of television distribution systems and standards.
* Working knowledge of digital baseband signals, SDI, HD-SDI, and ASI.
* Familiarity with SMPTE 2110 and television distribution systems.
* Experience with troubleshooting signal quality issues and systems integration.
* Ability to operate test and analysis equipment.
* Strong computer literacy and excellent communication skills.
* Willingness to work overnight, weekends, holidays, and rotating shifts.
* Ability to communicate technical matters to diverse audiences.
* Must be able to independently research and resolve trouble tickets.
* Capability to provide Total Call Ownership, including handling customer concerns.
Working Conditions
This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to adjust this working agreement as necessary for business needs.
How We Get Things Done…
At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and how they manifest in our daily work. We look forward to discussing them with you during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer, considering qualified candidates based on merit, regardless of gender identity, ethnicity, age, sexual orientation, religion, marital status, disability, or any other protected category.
If you’re a qualified candidate with a disability and require adjustments during the application process, we encourage you to seek the necessary accommodations.