Overview
Leisure Operations Team Leader - Whiston. Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you\'ll keep our clubs running like a well-oiled machine. It\'s your job to keep both our members happy, through efficient processes and a dedication to customer excellence. You\'ll lead a team of fitness-focused colleagues to ensure you get the very best out of the people around you. A natural leader, you\'ll understand what makes a workplace great, and motivate your teams to push boundaries through superb customer service, seamless operations and a passion for fitness. You\'re super organised and can multi-task to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.
Responsibilities
* Lead and motivate a team to deliver excellent member experiences through customer service and operational efficiency.
* Collaborate with the Leisure Club Manager to ensure smooth club operations across key areas, including poolside and gym floor.
* Promote a culture of high performance, continuous improvement and customer focus.
Qualifications
* A passion for leisure and fitness
* Good knowledge and experience of leisure operations
* Attention to detail with a drive to deliver the highest levels of member experience
* Motivational and passionate about developing others
* You have a passion for helping others perform to their maximum potential, whether that\'s a member aiming to smash their goals or a team member building a solid career in the fast-paced fitness industry. They\'ve got your back.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year
* Discount on all overnight stays at Village Hotels, starting from 35 with a friend and breakfast included
* Friends and Family discounted stays from 49 including breakfast
* 50% discount on Food and Drink purchased on or off shift at Village Hotel Pub & Grill
* 30% discount on and off shift in Village Hotel Starbucks stores
* Excellent training and development including Rising Stars and Talent Academy programmes
* Training across multiple hotel areas using our Mobile Gaming training platform
* Discounts and cashback offers on many High Street brands and supermarkets
* Well-being and healthcare benefits and monthly well-being programmes
* Mental health support including mental health first aiders and up to 2 mental health days annually
* Financial wellbeing support and salary drawdown via Wagestream
* Access to our Employee Assistance Programme for support and counselling
* Flexible working hours
* A fun, supportive and inclusive work environment with regular team events
* Excellent Reward and Recognition schemes
* Anniversary rewards for key milestones of service
* Electric car salary sacrifice scheme
* Have your birthday off guaranteed
* Discounted Health Cash plan and Sick pay Insurance
* Host of BIG People Days to celebrate, reward and recognise employees and local communities
* Enhanced maternity and paternity benefits and pay
* Company Pension scheme
* Life Insurance
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