A customer-focused role driving customer loyalty and sales through the provision of an individual bespoke service.
The role has accountability for delivering exceptional service to achieve personal and business targets. It requires inspiring customers through your belief and love of our products. We are seeking someone who strives to continuously learn and develop their service skills, product knowledge, and behaviours in our dynamic retail environment. Successful candidates will actively share ideas and identify opportunities to enhance the store environment and grow the business.
While primarily a customer-facing role, flexibility to support colleagues in other store areas when needed is required.
Key Accountabilities:
* Greet and engage with customers upon arrival and answer initial queries, e.g., where is buy and collect.
* Assist customers with security tags left on at barriers.
* Support on nearby tills if necessary.
* Deliver a world-class customer experience that is unrivalled in the marketplace.
* Help style customers with attention to detail by actively listening to their needs.
* Introduce and demonstrate enthusiasm for all multi-channel services to drive sales and build loyalty.
* Resolve queries effectively face-to-face or via telephone.
* Maintain replenishment standards and ensure product availability through excellent stockroom and back-of-house management.
* Maintain high standards of personal presentation.
* Support in-store events by providing ideas and feedback for improvements.
* Maintain sophisticated retail and visual standards to attract customers and drive sales.
* Participate actively in loss prevention initiatives.
* Adhere to all health and safety policies at all times.
Qualifications:
* Relevant customer-facing experience.
* Passion for enhancing customers' shopping experience.
* Desire and ability to meet sales targets.
* Confident communication skills with colleagues and customers.
* Team player mentality.
Additional Information:
This role has variable hours with no guaranteed weekly schedule. Some weeks may offer no hours.
Please note that applicants must hold a valid passport for the country of the vacancy or obtain a work permit. For more info, visit our Blog.
Do not include bank or payment details in your application. Applications should be submitted via the 'Apply now' button.
Created on 29/06/2025 by TN United Kingdom
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