Travel Agent (French and English Speaking)
Overview
We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities.
Responsibilities
As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include:
* Handling incoming calls for both sales and service inquiries.
* Managing service requests using the client's application system.
* Understanding customer needs and creating tailored holiday solutions to drive sales.
* Managing and modifying existing bookings, including cancellations and confirmations.
* Providing outbound call support during holiday periods.
* Upselling additional products, services, and extended stays.
* Assisting customers via live chat with product and booking inquiries.
This list is not exhaustive, and additional duties may be assigned as required by the business.
Qualifications
To excel in this role, you ...