Qualified Practice Manager – Independent Practice
South East London
35,000 - 40,000 (depending on experience)
Full‑time | Saturdays Required (2‑4 per month)
A well‑established independent optical practice in West Norwood is looking to recruit a Qualified Practice Manager to lead the day‑to‑day running of the business. This is a hands‑on leadership role within a close‑knit team, offering the opportunity to shape how the practice operates while maintaining high standards of patient care and service. If you are an experienced manager who enjoys taking ownership, supporting a team, and keeping operations running smoothly, this role values that experience genuinely.
About the Practice
This is a well‑established independent practice serving the local community, offering a professional and supportive working environment.
* Two consulting rooms
* Primarily single testing clinics
* Audiology and contact lens services available
* Small, established team including reception staff and resident Optometrist
* Free on‑site parking for staff and patients
* Loyal local patient base
The Role
We are looking for a GOC‑registered Practice Manager with previous management experience to oversee daily operations and lead the team. This role requires strong organisation, commercial awareness, and the confidence to manage both people and performance.
You will be responsible for:
* Operational Management – Overseeing daily practice operations
* Managing appointment scheduling and clinic flow
* Ensuring compliance with GOC, NHS, and data protection standards
* Maintaining stock control and managing frame and lens ordering
* Team Leadership – Leading, motivating, and supporting the team
* Working closely with the resident Optometrist
* Managing staff rotas, including Saturday cover
* Conducting team meetings and performance reviews
* Patient Experience – Ensuring excellent service from first contact through to aftercare
* Handling patient queries and resolving concerns professionally
* Maintaining a welcoming and professional environment
* Commercial Oversight – Monitoring KPIs and overall business performance
* Managing supplier relationships
* Supporting budgeting and cost control
* Driving retail performance through merchandising and team engagement
What We're Looking For
* GOC registration
* Previous Practice Management experience
You will ideally be:
* Highly organised and confident managing daily operations
* Commercially aware and results‑focused
* A strong leader who supports and develops teams
* Patient‑focused with excellent communication skills
* Comfortable working in a hands‑on management role
Working Pattern
* Full‑time position
* Saturdays required (typically 2–4 per month)
* Most months allow 1–2 Saturdays off
Salary & Benefits
* 35,000 - 40,000 depending on experience
* Free on‑site parking
* Opportunity to lead and shape an established independent practice
* Stable, supportive working environment
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