Salary £33,000 (pro rata = £23,294)
Permanent role
Part time, 24 hours per week
Working hours Mon-Thu, Fri (or similar working pattern to be agreed)
The Cast Metals Federation is currently looking for an experienced Office Administrator. As part of a small but dynamic team based at our new office location just off junction 13 of the M6 between Stafford and Penkridge, you'll play a key role in ensuring the smooth operation of the association. The Membership Services Officer will ensure proper flow of office procedures and support the office manager by carrying out general office duties. Including but not limited to provide administrative support, assist in planning and arranging events and meetings, create agendas and take meeting notes, attend workshops and conferences when requested, respond to calls and emails from both member companies and third parties, and maintain the member database and website.
Your work is at the heart of what we do and is important for our success. Aside from the administration, you will play a pivotal role in engaging with members, coordinating events and activities, and promoting the full value of membership benefits. You'll support membership retention and growth, assist with onboarding new members, and act as the first point of contact for various membership-related queries.
Candidates will have good verbal and written communication skills, a strong ability to multi-task and a friendly demeanour. In a small team, you will be one of the faces of CMF to our members and those who might join us.
If you have experience in membership administration, engagement - particularly within professional bodies, not-for-profits, or trade associations, we would love to hear from you.
We're excited to offer a unique opportunity to join a purpose-led membership organisation for a sector that's vital to the UK economy.
Based at our new offices (ST18 9FJ) with occasional home working and occasional UK travel to attend trade shows / member meetings for engagement. With an on-site cafe restaurant, air-conditioned offices and set in rolling countryside, it's a nice place to work
We believe in flexibility, shared success, and balancing life and work in a way that helps you thrive.
About You
Essential Skills & Experience:
· Outstanding administration experience
· Methodical and thorough approach to work
· Strong written and verbal communication skills
· Excellent organisational skills and attention to detail
· Ability to multi-task and prioritize projects
· Ability to stay calm under pressure
· Proficient in using IT and communications tools (e.g. Microsoft Office, Teams, MailChimp)
· Strong customer service orientation and a collaborative working style
· Self-motivation and the ability to manage your own workload
· A collaborative approach and a commitment to getting things done right
· Ability to manage multiple priorities and meet deadlines
· Comfortable working remotely and independently with the ability to travel within the UK occasionally
Desirable:
· Experience working within a membership organisation, professional body, or not-for-profit
· Understanding of membership recruitment, retention, or volunteer management
· Customer service or B2B / B2C membership experience
· Familiarity with website content management and social media, especially LinkedIn
CMF operates a Nest Pension scheme for all employees. Annual leave entitlement is 25 days plus bank holidays for full time employees and will be calculated for the successful candidate based on the agreed working hours.
To find out more about us and our industry, please visit:
Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.
Job Type: Part-time
Expected hours: 24 per week
Experience:
* administration: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person