IPS Group are partnering with a global insurance group known for delivering innovative commercial insurance solutions to clients across the UK market. This is a brilliant opportunity for an experienced insurance professional with leadership capabilities who thrives in a fast-paced, customer-focused environment. You’ll play a key part in driving performance, supporting your team of Insurance Advisors, and delivering a market-leading experience to new clients.
Due to continued success and expansion within their division, they are now looking to recruit a Team Leader to support their growing New Business team based in central Manchester.
The Role:
Working alongside the Team Manager, you’ll be responsible for leading and motivating a team that handles inbound enquiries, leads, and digital referrals. The focus is on converting new business while ensuring high-quality service, compliance, and team development.
Key Responsibilities:
* Lead, coach, and develop a team of Advisors to exceed sales targets and KPIs.
* Monitor team performance, manage daily workflow, and ensure all customer interactions meet quality standards.
* Handle escalations and act as the first point of contact for complex queries and complaints.
* Collaborate closely with the Retentions Team Leader to share insights and maintain service consistency.
* Support recruitment, onboarding, and continuous training of new team members.
* Deliver regular performance reviews and identify training needs.
What We’re Looking For:
* Previous experience in a Team Leader or supervisory role within insurance.
* Strong understanding of the sales lifecycle within insurance, ideally in personal or commercial lines.
* Proven ability to motivate and develop teams to achieve sales targets and deliver excellent customer service.
* Confident communicator with a proactive, solutions-focused approach.
* Organised, resilient, and adaptable to changing business needs.
Why Join this organisation?
* Be part of a global insurance group with a strong brand, ambitious growth plans, and a people-first culture.
* Work with a high-performing team in a newly structured, growing business unit.
* Access full training, support for professional qualifications, and clear progression opportunities.
* Competitive salary, quarterly paid sales bonus, and full benefits package.
This is a full-time office-based position in central Manchester (Monday to Friday).
To learn more about the role and overall package, apply today or get in touch.
Email:
Number:0161 416 6203 /07967 701036 #J-18808-Ljbffr