Operational Leadership: Lead day-to-day operations across multiple practice sites, ensuring all processes are efficient and patient-focused. This includes managing appointment systems, IT infrastructure, and administrative workflows to meet the needs of a diverse patient population. Strategic Development: Develop and implement long-term strategies to optimize practice performance, enhance patient experience, and align with NHS priorities. This involves leading on service development projects, such as the implementation of new digital tools or extended access services.
Human Resources: Oversee all aspects of human resources, including robust recruitment, induction, training, and performance management. The role will involve promoting staff wellbeing, fostering a positive work culture, and ensuring all teams are well-supported to deliver high-quality care. Financial Management: Manage the practices financial performance, including budget setting, financial forecasting, payroll, bookkeeping, and reporting. You will be responsible for ensuring financial stability and identifying opportunities for cost-effective improvements.
Quality and Governance: Ensure the practice maintains full compliance with all regulatory standards, including CQC inspections, NHS contracts, and clinical governance frameworks. You will lead on continuous quality improvement initiatives, audits, and the development of clinical policies and procedures. Partnership and Collaboration: Work collaboratively with our Primary Care Network (PCN) and Integrated Care Board (ICB) to deliver on local and national healthcare goals. You will represent the practice in external meetings and work to build strong relationships with key stakeholders.
Facilities and Premises: Oversee the management of premises and facilities across all sites, including health and safety, procurement, and risk management to ensure a safe and welcoming environment for patients and staff.