Head of Service Delivery
We are partnering with a growing facilities management organisation operating within a complex performance-driven PFI contract environment.
Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract.
This is a high-impact leadership role where you will play a critical part in improving supplier performance, enhancing governance, and driving operational excellence.
Summary:
Head of Service Delivery
Location: North West
Salary: £75,000 plus package
PFI/PPP experience required
Facilities Management
Opportunity
Opportunity to take ownership of a key contract and drive real change
High visibility role with direct impact on performance and profitability
Supportive and evolving business environment
Long-term progression opportunities
The Role
This role sits at the centre of operations, procurement, and performance management. You will be responsible for ensuring services are delivered effectively, compliantly, and commercially.
Key areas of focus include:
Service Delivery & Operations
Lead delivery across planned and reactive maintenance
Ensure compliance with contractual KPIs and SLAs
Drive continuous improvement across service performance
CAFM & Reporting
Oversee CAFM system performance and data integrity
Ensure accurate asset information and reporting capability
Lead the production and quality of monthly performance reporting
Contractor & Procurement Management
Review and optimise the current subcontractor base
Strengthen procurement processes and governance
Drive improved supplier performance, accountability, and value for money
Implement strategies to reduce cost leakage and improve commercial outcomes
Commercial & Financial Oversight
Manage budgets across maintenance and lifecycle activities
Monitor spend, identify risks, and implement corrective actions
Lead cost-saving and efficiency initiatives
Planned Maintenance & Lifecycle
Oversee annual maintenance planning and delivery
Ensure lifecycle programmes align with asset condition and contractual requirements
Monitor delivery against programme, budget, and compliance targets
Leadership & Stakeholder Management
Lead and develop internal teams across helpdesk, compliance, and procurement
Act as a senior point of contact for client and stakeholder engagement
Manage escalations and maintain strong working relationships
Qualifications/Requirements
We are looking for a commercially minded FM leader who can bring structure, control, and accountability into a complex environment.
Proven experience in a senior FM / service delivery leadership role
Strong background within PFI/PPP contracts – Essential
PFI healthcare – advantage
Experience managing subcontractors and improving supplier performance
Demonstrated ability to control costs and drive commercial improvements
Good understanding of CAFM systems and operational reporting
Strong stakeholder management and communication skills
#pfi #CAFM #Northwestjobs
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