About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
An opportunity has arisen for a full time Band 3 Higher Clerical Officer (permanent) within NHSL Health Improvement Department. The role will be to provide administrative and clerical support to both the Lanarkshire Weight Management Service and the Locality Health Improvement Team (Cambuslang/Rutherglen, East Kilbride). The post will be equally split amongst both teams, be based in Beckford Street, Hamilton and will be required to also work regularly (weekly) within Cambuslang/Rutherglen to accommodate the needs of the Health Improvement locality team.
In This Key Role, You Will
* Day to day maintenance of departmental requirements to ensure the smooth running of the department.
* Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
* Implement and maintain diary management and appointment systems.
* Resolve disputed appointment times, offer new appointments and re-arrange existing appointments.
What You'll Bring
* Experience in an Administrative and Clerical role.
* Educated to Higher Grade level.
* Ability to supervise staff.
* Well developed interpersonal skills in customer care.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
* Annual Leave - 35 days including public holidays
* Generous NHS pension scheme
* Annual incremental salary progression
* Paid sick leave increasing with length of service
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.
* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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