Job Title: Infrastructure Analyst / Network Technician
Salary: £30,000 - £35,000
Contract: Full-Time
Working Hours: Monday to Friday
Commercial Recruitment is working with a well-established organisation within the insurance sector that is seeking an Infrastructure Analyst / Network Technician to join their IT team. This role requires strong technical knowledge and hands-on experience in installing, maintaining, and supporting business network infrastructure to ensure system functionality and service availability.
The successful candidate will be highly organised, proactive, and able to deliver a consistent, high-quality IT support service across the organisation.
Key Responsibilities
* IT Infrastructure Management
o Source, install, and maintain computer hardware and software across the organisation's IT infrastructure.
o Maintain and support associated equipment including printers, scanners, servers, and networking hardware.
o Manage the sourcing, installation, and maintenance of telephone systems, call recording systems, and related software.
o Oversee the installation and maintenance of photocopiers and other capital equipment used in daily business operations.
* Networking
o Diagnose and resolve network issues to ensure reliable connectivity and efficient user performance.
o Ensure all network cabling and connections are clearly labelled, traceable, and documented.
o Configure and maintain routers, firewalls, and other network devices to support current and future operational requirements.
* Server Management
o Manage and maintain both local and remote servers and server-based applications.
o Monitor hypervisors and virtual server environments to ensure business continuity and performance.
* Active Directory & Group Policy
o Maintain and manage the Active Directory and Group Policy structure.
o Administer user account creation, modification, and removal in accordance with company policies.
o Ensure security standards and access controls are maintained.
* Hardware Management
o Maintain a strong understanding of computer hardware to ensure IT equipment operates effectively.
o Monitor hardware performance and recommend upgrades or replacements where necessary.
o Maintain an accurate and up-to-date inventory of all company hardware assets.
* Software Management
o Manage software installations and ensure all licensing is valid and compliant.
o Monitor licence renewals and software expiry dates to maintain business continuity.
o Maintain an inventory of all company software, including licensing details and access credentials.
* Documentation & Change Management
o Ensure all IT activities and changes are properly documented and traceable.
o Maintain up-to-date technical documentation and securely store passwords and sensitive information in approved systems.
o Ensure documentation is either password protected or stored in secure systems.
* Website Support
o Ensure company websites and related systems remain functional and up to date.
* Backup & Disaster Recovery
o Ensure reliable data backup procedures are in place and functioning correctly.
o Maintain and regularly review the organisation's disaster recovery plan.
o Conduct Root Cause Analysis following system failures and document preventative actions.
* System Security
o Ensure appropriate antivirus and security protections are installed and maintained.
o Protect the physical security and integrity of servers and critical IT systems.
* Email Systems
o Maintain the organisation's email systems, including support for mobile and remote users.
* Telephony & Call Recording
o Ensure telephone systems and call recording solutions are fully operational.
o Maintain correct day/night system configurations and messaging where required.
o Ensure recorded calls can be retrieved and traced when needed.
* Out-of-Hours Support
o Provide occasional on-call support for urgent IT issues that cannot wait until the next business day (rare occurrences).
* Project Support
o Assist with IT projects which may involve coordination with external suppliers, policy development, contract review, or process improvements.
* Database Maintenance
o Maintain accurate records of IT incidents and activities within the organisation's issue management systems
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