Job Description
We are looking for an experienced facilities professional who will ensure health, safety, security and compliance requirements are met, while identifying opportunities for improvement through practical and cost-effective solutions.
The role also has a strong people focus, with responsibility for identifying training and development needs and supporting the upskilling of the Workplace Team.
Key Responsibilities
1. Lead and manage Workplace services across a multi-site portfolio, ensuring all functions are delivered to agreed standards and contribute to an excellent customer journey.
2. Act as deputy to the Workplace Operations Manager, providing operational support and continuity of service.
3. Maintain accurate workplace records, reports and documentation to ensure compliance with policies, standards, KPIs and SLAs.
4. Coordinate and manage workplace services including cleaning, catering and maintenance to ensure seamless delivery and compliance.
5. Monitor workplace management systems, ensuring accurate data, and produce reports on occupancy, usage and service performance.
6. Manage suppliers and contractors, reviewing performance and ensuring services are delivered efficiently and to contract.
7. Ensure health, safety, security, environmental and ESG standards are met, including incident reporting, audits and sustainability initiatives.
8. Identify and implement process improvements, best practice ideas and support the rollout of new FM systems, technologies and initiatives.
Professional and Personal Competencies/Qualifications
9. Experience managing a portfolio of offices with responsibility for office budgets and Facilities Management processes.
10. Proven FM contract and budget management experience, including contractor performance review.
11. Previous line management experience with the ability to develop and upskill teams.
12. Strong stakeholder management skills, including effective interaction with contractors and internal teams.
13. Research, data gathering and analysis capability with strong attention to detail.
14. Proficiency in Microsoft Word, Excel and PowerPoint.
15. Excellent interpersonal, communication and time management skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.