Overview
French speaking Customer Service Representative role in Norwich. Hybrid work: Some work-from-home flexibility. Salary: Up to £30,000 per annum plus Bonus. Ref: 761NR.
To apply using our format, please visit French Selection website, go to the vacancies page, search job reference: 761NR.
The Company
A dynamic customer experience team supporting a well-established brand within the retail sector, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.
Main duties
* Respond to and resolve customer enquiries professionally, process orders, promote products, and contribute to sales targets while maintaining accurate customer records.
The Role
* Handle customer inquiries via phone, email, live chat, and in person in French and English.
* Provide product and service information and recommend suitable solutions.
* Process orders, returns, and exchanges efficiently.
* Upsell and cross-sell to meet customer needs and sales goals.
* Maintain CRM and customer records.
* Manage and resolve complaints with empathy and professionalism.
* Follow up on overdue invoices/accounts.
* Collaborate with team members to improve service and processes.
Candidate
* Fluent in French and English, with excellent verbal and written communication skills.
* Proven experience in customer service or sales roles.
* Strong interpersonal, organisational, and multitasking abilities.
* Comfortable working to sales targets and KPIs.
* Computer literate, ideally with ERP system experience.
Salary
£25,000 – £30,000 base salary plus Bonus.
About French Selection
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other such as Dutch, Polish, Portuguese, Scandinavian, Mandarin, Japanese and Arabic.
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