Job Objectives
The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on‑site technical operations, ensuring the reliable execution of PPM, Remedial, Reactive, Quoted Works and Projects. The Manager will lead a team of engineers and technicians, coordinate with scheduling and planning teams, and ensure compliance with client requirements and regulatory standards.
Responsibilities
* Oversee day‑to‑day technical operations at the site, including installation, maintenance and testing of CNI infrastructure.
* Manage, mentor and train a team of engineers and technicians, ensuring high performance and adherence to safety protocols.
* Work closely with scheduling and planning teams to manage workforce allocation and address resource constraints.
* Monitor and maintain service reliability, addressing any failures promptly and collaborating with scheduling to minimise disruptions.
* Act as the primary point of contact for on‑site client interactions, providing updates on project progress and resolving issues.
* Ensure all on‑site activities comply with required regulations and customer policies and procedures.
* Perform hands‑on troubleshooting, diagnostics and maintenance of CNI infrastructure.
* Manage site‑specific budgets, equipment and resources to optimise operational efficiency.
* Oversee statutory inspections and compliance.
* Oversee critical incidents, escalations and communications and issue Incident Reports following critical incidents.
* Monitor system updates reflecting on the relevant Customer Premises status, maintain contractual compliance and implement corrective procedures when required.
* Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient.
* Provide regular reports on service delivery performance, project status and team productivity to senior management and clients.
Qualifications
* Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.
* Strong knowledge of relevant engineering standards, statutory compliance and safety regulations.
* Proven ability to support the delivery of complex technical projects within time, quality and budget constraints.
* Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.
* Expertise in technical assurance and risk management within critical infrastructure settings.
* Strong analytical and problem‑solving skills, with attention to detail.
* Ability to work under pressure and manage competing priorities.
* Commitment to continuous professional development and staying abreast of industry advancements.
Benefits
Mitie offers a virtual GP service, finance schemes for early pay access and competitive loans, flexible lifestyle benefits platform Choices, extra holiday days, critical illness insurance, dental treatment, technology products at an affordable cost, high street discounts, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan and Mitie Stars recognition. The company values training and development opportunities and promotes diversity and inclusion.
Apply Now
Apply for the Technical Services Manager role and join the Mitie team.
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