Join a proactive housing team with the opportunity for hybrid working! As a Repairs Administrator, you'll play a key role in ensuring that housing maintenance tasks are handled with precision, while staying compliant with Awaab's Law. You'll be responsible for generating and sending letters outlining work orders and action plans, ensuring tenants are informed within the required timeframes. If you have experience in administration, a strong understanding of housing regulations, and a passion for delivering excellent customer service, we want to hear from you! Key Responsibilities: Generate letters for work orders and action plans in compliance with Awaab's Law, ensuring letters are sent to tenants within 3 days of completion Maintain accurate records of all job-related communication, ensuring clarity and consistency in tenant-facing documents Track job progress by liaising with operatives and contractors, ensuring tasks are completed on schedule Ensure all maintenance requests are logged promptly and correctly, providing clear instructions for the teams Ensure compliance with Awaab's Law when communicating with tenants, making sure all necessary details are provided within statutory timeframes Monitor outcomes, identifying areas for follow-up actions or further improvements Support with tenant inquiries regarding works, providing clear and accurate responses to queries Collaborate with internal teams to ensure smooth...