First Response Advisor
Location: Newcastle
Salary: £22,250 per year
Hours: Shifts between, Monday to Friday, 9am 7pm (1-hour unpaid lunch) 35 hours per week
We are working with a respected legal organisation in Newcastle that is seeking a First Response Advisor to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience, particularly those with a legal background.
The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.
Why Apply?
If you have a legal qualification or background, this role could be the ideal stepping stone or even experience in a strong customer service role.
Key Responsibilities:
* Answering a high volume of inbound calls and maintaining a rapid response time
* Making outbound calls to potential clients, explaining services and gathering key information about their claims
* Accurately logging call details and maintaining detailed, up-to-date records
* Building strong rapport with clients and internal colleagues
* Handling all interactions in a professional, empathetic, and confidential manner
* Upholding high standards of client care and data protection at all times
* Ensuring consistent attendance, punctuality, and a strong work ethic
What We are Looking For: