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Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every action matters every day. Water is essential to life, so our business is always open.
This role is based in Marlow - SL7 2PN
What you’ll be doing as a Water Quality Technician
Every year, we carry out over 500,000 tests on water samples from treatment works, reservoirs, and customer properties to ensure high water quality.
* Collect samples from treatment works, reservoirs, and customer addresses, requiring regular cold calling. Strong customer service skills are essential. You will test samples with equipment provided, including bottles, thermometers, etc.
* Manage and maintain sampling records and equipment according to UKAS and DWI standards.
* Plan your workload, deliver monitoring programs, and liaise with various teams for technical data and regulatory requirements.
* Investigate supply issues, plan routes, and coordinate collection programs.
* Arrange customer appointments, handle complaints, and participate in events.
* Participate in an out-of-hours roster, including weekends, on a five-week rotation.
* Driving is a key part of the role; comfort with driving large vans is required.
What you should bring to the role
* Excellent customer service skills, as you will visit customers' homes.
* Confidence in cold calling residential and commercial properties.
* Organization and ability to work independently.
* Attention to detail for record-keeping.
* Knowledge or willingness to learn about the water industry.
* Strong communication, interpersonal skills, and computer literacy.
* Comfort with driving large vans, including route planning and navigation.
* A clean driving license is essential.
What’s in it for you?
* Starting salary of £27,722 per annum.
* 24 days holiday, increasing to 28 with service, plus bank holidays.
* Generous pension scheme through AON.
* Benefits for health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance.
Find out more about our benefits and perks.
Who are we?
We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, supporting our customers, communities, and the environment. We seek passionate, skilled people committed to making a difference.
Learn more about our purpose and values
Working at Thames Water
Thames Water offers a rewarding, diverse environment where every day is different. We provide career growth, flexible working, and excellent benefits.
Whether in call centers or labs, we look for people passionate about making a difference.
If you seek a sustainable career helping millions and protecting water for future generations, we support you every step of the way. Join us to build a better future for our customers, region, and planet.
We are committed to diversity and inclusion, welcoming all applicants and providing support throughout the recruitment process. We aim to remove barriers to success.
In crises, we rally to support our customers. As part of Team Thames, you can volunteer as an ambassador. Full training will be provided for this rewarding role, offering insights into our business and colleagues.
Disclaimer: Due to high application volumes, the vacancy may close early. Apply promptly to avoid missing out.
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