Customer Service Executive
Reporting to: Regional Commercial Manager
Position Overview: The Customer Service Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts.
Key Responsibilities:
1. Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.
2. Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.
3. Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.
4. Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.
5. Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.
6. Upsell the full range of companies products and services-including energy procurement, lubricants, tanks, and fuel cards-to maximize revenue.
7. Provide timely reports and information as required by the Regional Commercial Manag...