Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing‑related debt matters.
Qualifications
* Excellent communication skills
* Can manage own time effectively with a keen eye for detail
* Can complete tasks to the highest quality
* Can monitor and maintain own standards ensuring work is accurate
* Has worked in a public‑facing role
* Legal Aid supervisor standard is essential, including having supervised for at least one year or completed the supervisor course and carrying out at least 200 hours of casework in the relevant category for two out of three years
Responsibilities
* Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
* Interpret information and present options to clients
* Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
* Maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
Benefits
* 28 days entitlement plus bank holidays pro‑rata
* Opportunities for further training and continuous professional development
* Internal progression opportunities
* Supportive environment
* Remote/flexible working opportunities, subject to management approval
* Paid DBS application, where applicable
* 5% pension contributions
* 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
Essential Details
* Salary: £29,867 to £34,132 depending upon experience
* Hours: 40 hours per week (full‑time)
* Location: Marble Hall, Derby with possibility of some home working
* Contract: fixed term until 31 August 2028
EEO Statement
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability, which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
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