Assistant Shop Manager
Location: Sue Ryder Charity shop, 8 Singleton Shopping Centre, Ashford TN23 5GR
Hours: 22.5 hours per week over 7 days
Pay: £12.83 per hour + rewards & benefits
Responsibilities
* Drive business, push sales and achieve targets using your retail experience and skills.
* Lead a team to deliver great customer service to donors and customers.
* Work with the local community to generate donated stock to drive sales.
* Recruit, train & retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising, housekeeping and health & safety.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Use the Epos system to manage stock and sales processes.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Experience with KPIs and targets
* Cash Handling/Till work
* Basic IT skills (emails, instant messaging, video calls)
* Organisational Skills
* Experience working alone
Desirable Criteria
* High street retail, leisure or hospitality background
* Experience in charity retail
* Health & Safety knowledge
* Team player
* Key holder / opening & closing responsibilities
* Merchandising / Stock rotation experience
Competitive Benefits Package
* 27 days holiday rising to 33 days with length of service (pro‑rata for part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan (reimbursement for routine healthcare costs)
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities
* Access to Employee Support Programme
Equality, Diversity and Inclusion
Sue Ryder welcomes applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and people with disabilities. We are a Disability Confident Committed employer and support the ‘Offer an Interview’ scheme. We also offer inclusive recruitment practices such as sharing interview themes in advance, remote interviews and other accessibility support.
We encourage you to apply if you meet the minimum essential criteria and are committed to supporting those approaching the end of life or living with grief.
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