Adecco is pleased to recruit a Service Design and Transition Manager at Southern Water.
Location: Hybrid working (Highly flexible, UK-based – Durrington office attendance periodically); Contract Type: Permanent; Salary: £42,000 – £62,500 + 5% bonus + benefits.
Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? This role is for a driven professional ready to make a significant impact in a collaborative environment.
Key Responsibilities
Service Design Activities (40% of your time)
* Defining roles and responsibilities throughout the project lifecycle.
* Reviewing gathered requirements and consulting with teams to ensure achievability.
* Collaborating with support teams to scope high‑level support and understand ongoing resource needs.
* Developing the Total Cost of Ownership (TCO) for services.
* Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
* Participating in design reviews to validate service readiness.
Service Transition Activities (60% of your time)
* Delivering and governing the end-to-end Service Transition process for allocated projects.
* Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
* Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
* Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.
Qualifications and Experience
* Strong understanding of ITIL practices, particularly in Service Design, Transition and Operations.
* Proven experience delivering service design and transition activities within IT projects.
* Expertise in developing Service Support Models, SLAs, OLAs and process workflows.
* Excellent stakeholder management, communication and facilitation skills.
* Strong problem‑solving and organisational abilities, familiarity in project governance and RAID management.
Benefits
* Flexible hybrid working arrangements to promote work‑life balance.
* Opportunities for professional development and career growth.
* Engaging team culture focused on collaboration and innovation.
* Comprehensive benefits package to support your well‑being.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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