Income Officer - Local Authority (Merseyside)
Contract: 12 months (ongoing assignment)
Pay rate: £19.44 per hour (Umbrella)
Hours: 35 hours per week
Working pattern: Hybrid - 2 days office / 3 days remote
Location: City-centre office, Merseyside
Office base: Cunard Building, Pier Head
Closing date: 02 March 2026
Interviews: Online
The Role
An established local authority in the North West is seeking an experienced Income Officer to join its Transactional Services team. The role focuses on the accurate allocation, reconciliation, and management of income received from residents, businesses, and internal services, ensuring financial integrity and high-quality customer service.
Key Responsibilities
* Allocate and reconcile income received via BACS, CHAPS, card, cheque, online and bank deposits
* Administer income reversals including refunds, chargebacks, unpaid cheques and Direct Debit rejections
* Investigate and resolve income-related queries via phone, email and written correspondence
* Monitor and clear suspense accounts, ensuring accurate coding and audit compliance
* Maintain accurate financial records and support reporting and audit requirements
* Liaise with internal teams, banks and external partners to resolve discrepancies
* Support process improvements, digital workflows and automation initiatives
Essential Requirements
* Proven experience as an Income Officer within a local authority, council or housing association
* Strong numeracy, accuracy and attention to detail
* Experience using income or payment processing systems
* Confident handling customer queries in a busy environment
* Strong IT skills, including Microsoft Office
* Ability to interpret procedures and legislation accurately
* GCSE English & Maths (or equivalent)
Desirable: IRRV qualification or revenues experience.
Apply now for a confidential discussion and further details about this opportunity.
Linsco is acting as an Employment Business in relation to this vacancy.
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