Job Description
Administrator Customer Services
Are you interested in coordinating essential support services within environmental science? This could be your opportunity to excel as part of our Customer Services team playing a vital role in supporting SOCOTEC's continued success.
As SOCOTEC grows, so do our teams. We're looking for a dedicated Administrator Customer Services to join our Environmental Science division and wear the SOCOTEC badge with pride.
In this role, you'll need the confidence to manage client interactions and coordinate service delivery efficiently. Strong organisational skills and attention to detail are essential to thrive in this position.
The tasks you will undertake will include (but are not limited to):
• Booking couriers for sample collection and delivery
• Processing invoices / preparing Credit notes.
• Liaising with subcontractor laboratories to ensure seamless service delivery
• Compiling reports and maintaining accurate records
Training is provided on our in-house LIMS computer system
Qualifications
To be a successful you should be able to demonstrate:
• Strong Communication Skills – Both verbal and written
• Client-Focused Approach – A genuine commitment to understanding and meeting client needs, ensuring smooth service delivery throughout the process
• Problem-Solving Ability – The capacity to think quickly and resolve issues efficiently, particularly when coordinating couriers or managing time-sensitive laboratory work
• Exceptional Attention to Detail – Critical for accurate invoicing, compiling reports, and maintaining records without errors that could impact client relationships or financial processes
• Organisational Skills – The ability to manage multiple tasks simultaneously, from booking couriers to liaising with laboratories, whilst maintaining accuracy and meeting deadlines
• Methodical and Systematic Approach – A structured way of working that ensures nothing falls through the cracks when handling documentation and administrative processes
• Reliability and Accountability – Dependability in following through on commitments, particularly when coordinating with external subcontractors
• Flexibility and Adaptability – The ability to respond to changing priorities and handle unexpected situations calmly
• Proficiency with Technology – Competence in using office software, databases, and potentially laboratory information management systems for report compilation and record-keeping
• Time Management – The capacity to prioritise effectively and work efficiently under pressure whilst maintaining quality standards
GCSE Mathematics and English or equivalent Level 2 numeracy and literacy
Additional Information
Why SOCOTEC?
Join a thriving community of over 2,000 industry professionals who are passionate about making a real difference. At SOCOTEC UK, we're not just delivering services - we're shaping the future of testing, inspection, and certification across the nation.
What sets us apart? Our people. We've built our reputation on attracting exceptional talent like you and empowering them to deliver excellence at every turn. Our comprehensive range of TIC services means you'll have the opportunity to work on diverse, challenging projects that truly matter.
In this role, you won't just be another employee - you'll be a key player in our continued success story. Your expertise will directly contribute to our mission of building a safer, more sustainable world, while you grow your career alongside some of the industry's finest professionals.
Your Career, Your Way
Build a traditional career path or explore opportunities across multiple disciplines - all within SOCOTEC. Your choice, your direction.
Work Your Way
Local, national, or global projects. Office-based, remote, or hybrid. We offer the flexibility that empowers you to perform at your best.
Committed to Your Growth
From day one, you'll have access to comprehensive training, mentorship, and development programs. We support every step of your professional journey. #YouGrowWeGrow
Think you've got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.
Building a safer and more sustainable world is the core mission we set out to achieve at SOCOTEC, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.