Hotel Reception Manager - Leatherhead As the face of Beaverbrook, you will ensure that all Guests and Members are greeted warmly, professionally, and personally. This hands-on role requires a confident host with natural charm and a keen eye for detail, responsible for overseeing front-of-house operations and driving consistency in service. You'll work closely with the Front Office Manager and Room Division Manager to deliver 5-star service standards, ensuring all areas are perfectly set and each team member has clear tasks. Your focus will be on building rapport with guests, identifying preferences, and consistently improving service. You'll also collaborate with departments like Sales, Housekeeping, Engineering, and F&B to enhance the overall guest experience. What you'll be doing: Managing a busy front-of-house operation, leading a large team during peak times. Ensuring all public areas are immaculately set to the highest standards. Greeting every guest/member by name, offering a warm, personalised experience. Building relationships with Members, VIPs, and returning guests, anticipating their needs. Collaborating with departments to ensure seamless service and experience. Who you are: Immaculately presented with strong attention to detail. Experience managing busy luxury hotel operations, leading teams in a fast-paced environment. Charismatic with a commanding presence on the floor. Luxury hotel experience (preferably in a landmark London property). Experience with Forbes or LQA standards is desirable. Hours: This position will consist of 40 hours per week Salary: Up to 40,000 per annum, plus tronc Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: Competitive salary Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App Personal development support Wide range of recognised qualifications and development opportunities Discounted rates on Food & Beverage 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years Pension Life Insurance Sick Pay Long Service Awards Cycle to work scheme Earn a thank you bonus through our recommend a friend scheme Uniforms Free parking And other local benefits Staff Accommodation Available