Senior Aftermarket Manager
Birmingham
£80,000 to £90,000 + Car Allowance + Bonus + Package
NEOS Engineering Recruitment are working with a market-leading organisation within the Material Processing sector who are looking to appoint a Senior Aftermarket Manager to take full ownership of their aftersales function.
This is a pivotal hire for the business. There is currently no dedicated leadership across aftermarket, meaning this role offers a genuine opportunity to build, shape and lead the entire function, with a clear pathway to Director level.
The Role
* Full ownership of the Aftermarket division – parts, service, warranty & site operations
* Lead and develop nationwide service operations, supporting machinery across customer sites
* Manage and grow a team of 10 (Service Engineers & Parts), with plans to scale further
* Oversee coordination of multiple OEM product lines across parts, service and support
* Take control of parts sales, warehouse operations and stock strategy
* Build and modernise the parts department – systems, processes and commercial performance
* Manage warranty claims and liaise directly with OEMs and factories
* Support breakdowns, servicing and technical queries across the customer base
* Oversee service contracts and long‑term support agreements
* Drive aftermarket revenue through parts sales and service delivery
* Work closely with internal teams to support the installed machine population
* Contribute to budgeting, forecasting and overall business growth
The Candidate
* Proven background in the Crushing, Screening or Material Processing sector
* Strong aftermarket experience – parts, service, warranty & contracts
* Previous leadership experience managing engineers and parts teams
* Commercially minded – understands how to drive revenue through aftermarket
* Experience dealing with OEMs, suppliers and factory relationships
* Able to build structure – processes, systems and scalable operations
* Comfortable working in a hands‑on, evolving environment
* Strong organisational and communication skills
* Full UK Driving Licence and happy to travel
The Opportunity
This position represents a significant opportunity to take strategic ownership of a developing aftermarket function within a well-established organisation. The successful candidate will be responsible for shaping and implementing the structure, processes and commercial strategy across parts, service and support operations.
With a strong existing customer base and installed equipment population, there is a clear platform to enhance aftermarket performance and drive sustainable revenue growth.
The role offers genuine scope for progression, with the potential to evolve into a Director‑level position as the function matures and expands.
#J-18808-Ljbffr