Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas. With 28 retail travel branches distributed across East Anglia and the South Coast, our retail team are on hand to offer holiday advise whenever needed. We are also the UK General Sales Agents for Star Clippers, Amadeus River Cruises, Pandaw River Cruises and American Cruise Lines. Additionally, from our Head Office in Ipswich we operate Fred. Olsen Business Travel providing a full corporate travel service and Fred. Holidays specialising in tailormade holidays in Rail and cruises, as well as Go Cruise and Travel Franchises. Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money. The Administration department are located at our Ipswich Office and cover all aspects of the after sales process for travel bookings, this is a varied role within a fast-paced environment allowing you to provide an effective customer service and accurately handle and process documentation. Each booking is important to us, we are travel enthusiasts who value our customers and want nothing but the best service for them leading up to their holiday. It is, therefore, our priority as an Administration team to have a keen eye for detail when cross checking bookings, using their initiative when problem solving and to always strive for the best outcome. A full-time opportunity has arisen for an enthusiastic Customer Service Administrator to join our busy, challenging, and exciting working environment. This role can be demanding and will require the ability to multitask and prioritise tasks to successfully support and represent our Fred.\\ Holidays and Go Cruise & Travel brands. We are looking for someone that will match the team’s energy, and their passion for providing our customers with an outstanding experience from the moment they connect with us. Ideally you will be someone who is very well organised, has an eye for accuracy, able to work in a fast-paced environment, and an aptitude to learn new skills quickly. Most importantly you must possess exceptional customer service skills and take pride in our customers’ journey. If you thrive on a challenge, are at your best when you’re busy then this is the job for you! Reporting to the Head of Contact Centre, your duties will include all aspects of the after sales process, including issuing all booking documentation, handling, and resolving customer queries and complaints, whilst working towards your KPI’s. Experience in Administration and Customer Service would be required for this position, whilst full training will also be provided to the successful candidate with weekly reviews whilst in training to ensure a steady progression. The role will be working 35 hours per week, Monday to Friday between the hours of 08:30 - 17:30. We ask that you are flexible and willing to work overtime when required. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know. We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first. Fred. Olsen Travel offers a wide range of exciting employee benefits including but not limited to Bupa Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position. Our values are: Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do. Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way. Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today. Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together. Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.