Job Title: Sr. Project Manager / Program Manager Service Assurance (OSS)
Location: Reading, UK
Job Type: Permanent/Fixed Term (Inside IR35)
Job Summary:
A leading Telecom company is seeking a seasoned Service Assurance Program Manager to spearhead end-to-end delivery of service assurance initiatives within complex OSS/BSS ecosystems. In this hybrid position, you will spend 3 days per week in the Reading office, ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management, and customer experience.Key Responsibilities:
* Lead and deliver service assurance programs focused on network performance, fault management, and customer experience.
* Drive strategic initiatives that align with business objectives and regulatory standards.
* Manage cross-functional teams, vendors, and stakeholders to deliver robust assurance solutions.
* Ensure service reliability and operational efficiency through best-in-class program governance.
* Oversee risk management and implement both Agile and Waterfall methodologies as appropriate.
Skills, Experience, and Abilities Required:
1. 15+ years' experience in the Telecom domain, with a strong emphasis on service assurance.
2. Deep expertise in OSS/...