About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world-class portfolio of brands – including Dulux, International, Sikkens, and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
Customer Service Representative
Bristol
We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.
Job Purpose
You will help the company deliver a high-quality customer experience by coordinating the internal sales activities for clients of our powder coatings business. This will include handling incoming orders, preparing invoices, helping with general inquiries, and attempting to resolve complaints.
Job Responsibilities
* Manage order receipts & prioritize work to meet deadlines.
* Coordinate processing of orders in our SAP system.
* Collaborate with colleagues to handle & resolve customer complaints.
* Co-ordinate customer information requests and support sales managers with administration support.
* Nurture customer relationships & build an understanding of their needs to maximize sales opportunities.
* Expand customer orders where possible.
* Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.
Job Requirements
* Experience in a customer-facing role.
* Good at building relationships & committed to providing excellent client service.
* Proficient user of MS Office.
* Effective at solving problems.
What Makes You Stand Out
* Excellent communication, networking & interpersonal skills.
* Committed to a collaborative working environment where supporting colleagues is key.
* Well organized & with an eye for detail.
* Experience of working with SAP is an advantage.
What do we Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope, and impact. We also offer comprehensive packages including:
* Competitive Salary (depending on experience).
* 25 days holiday excluding bank holidays.
* Income protection.
* Staff discount at Dulux Decorator Centre stores.
* Employee Assistance Programme.
* Employee Life Assurance.
* Company pension.
* Product discounts.
* Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover, and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work-life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
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