Join to apply for the Customer Support Agent - DGL role at Clanwilliam, a global healthcare technology and services group
Join to apply for the Customer Support Agent - DGL role at Clanwilliam, a global healthcare technology and services group
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Clanwilliam is a leading provider of pharmacy and practice management software. Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.
Our vision is to enable the seamless flow of patient data by connecting primary and secondary healthcare software systems to enhance patient experiences. We work hard every day to achieve this by putting our customers at the centre of everything we do and partnering with key industry stakeholders to ensure our systems consistently exceed expectations.
DGL Practice Manager is a leading provider of primary healthcare software solutions in the UK. At DGL, we are future-focused, quality-focused and customer-focused. We deliver ground-breaking software because we listen to our customers! DGL has built a strong reputation for delivering quality software, which combines flexibility and user-friendliness.
We have a current requirement for a Customer Support Agent to work with our busy Customer Support Team. To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic Customer Support environment.
Responsibilities include but are not limited to:
* Working on the DGL Practice Manager Support Team troubleshooting our in-house developed software for private Consultant practices in the UK and Ireland either over the phone or via Remote Dial In.
* To identify, resolve, log and follow up all client queries at all levels of support.
* Working with other colleagues on the team to help resolve customer issues.
* Testing new versions of the software and liaising with the Development Department to report any potential issues found.
* Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints.
* Ensuring customers issues are dealt with or escalated in a timely manner.
* Liaising with 3rd party support teams.
* We are open 8am till 8pm so shift starts are staggered.
* Saturday on-call shift, rota based with additional overtime earnings. Roughly 1 in every 7 weekends.
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
* Both graduates and experienced candidates welcome.
* You must be able to multi-task and have excellent communication and keyboard skills.
* Excellent telephone manner and interpersonal skills.
* Willingness to learn.
* Good team player.
* Positive and flexible attitude.
* Highly motivated.
* Professional approach.
At Clanwilliam, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:
* Company matched pension scheme.
* 22 days annual leave, increasing yearly up to 26 days.
* Flexible working/work from home opportunities.
* 2 paid CSR Volunteering/Charity Days per year.
* 1 Wellbeing Day per year.
* Maternity & Paternity benefits.
* Full access to our Employee Assistance Programme.
* Regular wellbeing supports and webinars.
* Annual leave purchase scheme.
* Working abroad opportunities – 20 working days per year.
Clanwilliam is an equal opportunities employer.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Information Technology
* Industries
IT Services and IT Consulting
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