Description
We have an exciting opportunity to join us as HR Services Manager on a 12 month fixed term contract. You will lead the operational delivery of our HR Services, overseeing all administrative processes across the employee lifecycle. You will manage and develop the HR Services team to ensure the consistent delivery of high-quality, employee-focused support. In this role, you’ll be responsible for ensuring all HR processes are effectively managed and that enquiries from line managers and employees are resolved in line with company policies and procedures.
Anticipated start date will be from April 2026
Key Responsibilities
* Lead the HR Services Team, ensuring efficient delivery of transactional HR support and continuous improvement.
* Oversee core HR admin processes including onboarding, pay changes, benefits, and leavers.
* Maintain accurate HR system data in collaboration with Payroll and other departments.
* Provide second-line HR advice and ensure compliance with UK employment laws and regulations.
* Manage staff benefits, pensions, absence systems, and wellbeing initiatives.
* Support reporting, process automation via SharePoint, GDPR compliance, and deputise for the Head of HR.
Skills, Knowledge & Expertise
* Proven leadership in fast-paced environments, delivering excellent customer service.
* Strong interpersonal skills and experience providing generalist HR advice to managers.
* Solid understanding of UK employment law and TOC/RSSB requirements.
* Skilled in Microsoft Office, HR systems, and SharePoint; confident in written communication.
* Familiar with job evaluation methodologies (e.g. Korn Ferry HAY) and committed to further training.
* CIPD Level 5 qualified or willing to work towards it, with HR experience across a range of processes.
Job Benefits
* Salary up to £45,000 DOE
* Defined salary pension – one of the best pension schemes available
* Free travel on all our trains and 75% off all other train company travel tickets
* Hybrid working – office based 2-3 days a week
* Retail discounts
We are proud to operate two new railway brands for and to the Midlands, the North West and London.
In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.
Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.
Both services are operated by West Midlands Trains Ltd, part of Transport UK.
Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.