Control Room Operative required for a minimum 10-month contract based in Dartford. Full training will be provided. 12 hours shifts 4 on 4 off - 2 days followed by 2-night shifts 2 shifts 6am-6pm 2 shifts 6pm-6am You will be managing and incident and defects in conjunction with National Highways Dealing with incident and defects. Rtc's, broken down vehicles. NH will be the first responders, may need support, they will contact the OP Control room, they deploy the nearest ISU to ensure NH can work in a safe environment, backing up lane closures etc. Alongside, they will be running a live log of the incident. 5 operators and 1 duty team leader To lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network. ? To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements. ? To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents. ? To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms. ? To ensure accurate recording of network occupancy through use of bespoke databases. ? To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms. ? To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards. ? To work to agreed business performance and quality standards. ? To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO. ? Receive and disseminate weather decisions in accordance with the Severe Weather Plan. ? The following qualities/experience are essential: ? Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential. ? Experience of working in an environment involving the time-critical deployment of resources. ? Experience of working in a performance driven environment. Excellent communication skills, both oral and written ? Aptitude for effective problem solving. Good literature skills Work towards KPI's on the incidents Confident Problem solving skills Written and verbal communication skills Able to work under pressure and on own initiatives We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.