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Receptionist (Accident and Emergency)
The closing date is 18 July 2025
The Accident and Emergency Department is seeking an enthusiastic, hardworking and motivated Receptionist to complement our current reception and clerical team.
Our Accident and Emergency Department is very busy and dynamic with over 300 patients a day attending for treatment.Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat. Not only is the efficient running of the reception and the clerical services integral to the patients' journey, it is often the patients and relatives first point of contact in the department.
Candidates should have worked in a clerical / administration environment and have used a patient administration system. Good communication skills, effective keyboard skills and the ability to organise workload are essential criteria for the post.
Main duties of the job
Input and retrieve information from the Trust's Computerised Information Systems
General office duties including photocopying, faxing, filing and retrieving notes from file or the database
Photocopying appointments, referral notes, under 5 notes and fracture clinics
Deal efficiently with incoming and outgoing mail
Dispose of records in appropriate containers
Sort and send letters to General Practitioners
Any other general duties as required
This job advert will close as soon as sufficient applications have been received
About us
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Qualifications
* GCSE's A-C or equivalent qualification or experience
* NVQ 2 in Business Administration or equivalent experience.
* Customer Care
* RSA Audio typing level 2 or above
Experience
* Reception/Clerical experience
Knowledge
* Good communication and message taking skills
* Ability to liaise with the public and professionals
* Organisational skills and to be able to prioritise workload over busy periods and have the ability to work to tight deadlines in a busy environment.
* Effective IT Skills
* Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Tees Hospitals NHS Foundation Trust
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