Company Overview
Avena Environmental Limited is a leader in secure shredding and recycling of paper documents, clothing, and IT equipment. Our mission is to provide bespoke services that ensure personal data and valuable belongings are securely destroyed in an environmentally approved manner.
Summary
We are seeking a dedicated Client Care Executive to join our team in Dereham. In this role, you will be pivotal in delivering exceptional customer service and support to our clients across various sectors. Your contributions will help uphold our commitment to security and environmental responsibility.
Responsibilities
* Provide outstanding customer service and support to clients via phone, email, and chat.
* Address customer inquiries promptly and effectively, ensuring satisfaction.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with team members to resolve complex issues.
* Assist in the development of customer care policies and procedures.
* Conduct follow-ups with clients to ensure their needs are met.
* Stay informed about company services to provide accurate information.
* Participate in training sessions to enhance product knowledge.
* Qualifications
* Proven experience in customer service or a related field.
* Sales experience
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities with a customer-centric approach.
* Familiarity with Microsoft Office Suite.
* Experience in a call center environment is preferred.
* Ability to work effectively in a team setting.
* Strong organisational skills with attention to detail.
* Call-To-Action
If you are passionate about providing exceptional care and want to be part of a mission-driven company, we invite you to apply today and help us make a difference
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Flexitime
* On-site gym
* On-site parking
* Profit sharing
Work Location: In person