With Nothing Underneath is a DTC Womenswear start up creating shirts for women. Inspired by men’s tailoring, British heritage, and timeless style, WNU was born in London in 2017 out of the need for shirts that were perfectly adjusted for women, sustainably sourced, and stood the test of time.
WNU is all about simplicity - paired back, laid back, timeless, effortless. WNU fulfils the under exploited territory of female shirting, in an accessible, easy to shop manner, at an affordable price for a luxury item, using the highest quality sustainable materials. WNU is also a business with a message and a purpose; we are dedicated to running a business that gives back to our community, values our customer, and respects our planet.
The Role
Everything we do at WNU incorporates our customer at the very heart of all decisions and actions. The Customer Service Assistant role is a fantastic opportunity to work in a customer-led environment that is fast paced and forever growing and developing, with the customer experience at the forefront of every task we do. The role will cover all angles of Customer Service, from front-facing responding to customers, to developing new ideas to improve both the online and in-store customer experience. Customer Service is a really holistic department and works closely with Production, Marketing and E-commerce teams to make sure we are constantly improving and developing.
Responsibilities and Duties:
* Support Customer Experience Manager on the day to day running of the department
* Provide outstanding customer service, liaising directly with customers and client on all platforms (Email and Phone)
* Maintaining high Customer service policies and standards (as outlined by the WNU Customer Policy Document) providing an efficient service with a can do attitude and willingness to help
* Communicating with team members across all departments and on all matters related to customer needs
* Liaise with the WNU warehouse
* Updating customer embroidery documents
* Overseeing and answering Stamped customer reviews
* On occasion, ability to analyse customer and returns data for trade meetings
Profile:
* Fluent in English
* Experience working face-to-face and over email to communicate with customers
* Experience working in team environments and handling multiple deadlines
* Familiarity with Google software
* Excellent attention to detail and organisational skills
* Proactive problem solver with the ability to adapt to change
* Positive ‘can-do’ attitude and goal-oriented
* Exceptional communication skills
* Enthusiastic and problem-solving positive attitude
* Ability to work independently
* Proficient with Microsoft Office
* Experience on Shopify is a plus
Employee Benefits:
* 25 days of holiday
* Flexible working hours
* Work from home days
* Clothing discount