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Housing and Wellbeing Assistant, Blackburn
Client:
Great Places Housing Association
Location:
Blackburn, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
8d0a4121d704
Job Views:
1
Posted:
08.05.2025
Expiry Date:
22.06.2025
Job Description:
You will be working as part of a dedicated team to manage high-quality accommodation and services while providing assistance to customers. You will be the first point of contact for the premises, responding to all inquiries via phone, email, or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors, as well as the premises and equipment.
What you’ll be doing:
1. Provide assistance or guidance to customers; support them to fulfill the terms of their occupancy agreement.
2. Encourage feedback from customers, recording and responding to any complaints and compliments.
3. Ensure safeguarding concerns are promptly addressed and appropriate action is taken following Great Places procedures.
4. Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
5. Follow financial procedures and take responsibility for all monies held and received.
6. Responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need:
* Qualified to at least level 2 in English and Maths
* Evidence of IT skills
* Experience in providing front-line customer service in busy environments with a courteous and helpful manner
* Ability to project a positive image of Great Places through interpersonal, written, and verbal communication skills
* Ability to complete tasks accurately and promptly under pressure, maintaining attention to detail
* Effective liaison with colleagues and stakeholders to resolve problems
* Proficiency in Microsoft Office applications and IT systems
What we will offer in return for your hard work and commitment:
* Pension: DC Scheme (up to 10% contribution from both colleague and Great Places)
* WPA: Healthcare auto-enrolled at no contribution with £1250 savings available; options to increase coverage and add family members
* The Market Place: Discounts at high street stores, restaurants, supermarkets, gym memberships, cycle-to-work schemes, tech loans, and more
* Annual Leave: Starting at 26 days, increasing to 30 days plus Bank Holidays
* Lottery: Monthly draw with prizes of £250, £75, and £50
* Savings Club: Save monthly over 11 months for a special purchase, paid out in November
* Sharing Greatness: Incentive scheme where colleagues can earn £300 for helping achieve business targets
* Transport Support: Season ticket loans for public transport at discounted rates
At Great Places, we believe colleagues' wellbeing is vital for delivering excellent services. All benefits can be used inside and outside of work.
We are committed to safeguarding and promoting the welfare of children, young people, and adults. All applicants will undergo an enhanced criminal records check (Child and Adult Workforce, Child Barred List). Further details are available in our Safeguarding and Recruitment Policies on our website.
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