Salary: £30,000 - 30,000 per year Requirements: Previous experience in a technical support, IT support, or software support role Strong understanding of software applications and basic IT systems Ability to troubleshoot technical and product-related issues methodically Excellent communication skills with the ability to explain technical issues clearly Strong attention to detail and organisational skills Customer-focused approach with a proactive attitude Experience supporting bespoke or SaaS-based products (desirable) Familiarity with ticketing systems and support workflows (desirable) Basic understanding of networking, operating systems, or databases (desirable) Responsibilities: Provide technical and software support for internal systems and supported products Troubleshoot hardware, software, and application issues in a timely manner Respond to support requests via ticketing systems, email, and phone Assist users with system functionality, configuration, and usage Escalate complex technical issues to relevant teams where required Maintain accurate documentation of issues, resolutions, and procedures Support product updates, system changes, and basic installations Work closely with internal departments to ensure minimal disruption to operations Technologies: Hardware Support Security More: We are a leading manufacturer of professional technology solutions based in Belfast, serving organizations across the UK and internationally. Our products are deployed in diverse sectors, including healthcare, government, transport, retail, and education, supporting safer and more efficient operations. We offer a stable, full-time role with consistent weekday hours in a supportive team environment that fosters technical skill development and long-term career progression within our growing organization. last updated 16 week of 2026