Job Title: Customer Service Trainer
Duration: 3 months
Location: Remote
Salary: 25.00 per hour PAYE
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Are you passionate about empowering individuals and helping them succeed in their careers? Do you have a flair for teaching and a background in customer service? If so, we want you to be part of our mission to shape a brighter future for our communities!
Key Purpose:
At our organisation, we are committed to making a meaningful difference in the lives of individuals seeking employment. We are seeking six dynamic Customer Service Trainers to deliver high-quality training sessions as part of our skills and training initiatives. Your role will involve equipping participants with essential employability skills, helping them transition into sustainable work in the customer service sector.
What You'll Do:
* Deliver engaging employability skills training through a mix of group sessions and one-on-one coaching, both in-person and online.
* Develop and enhance high-quality training materials that cater to diverse learning needs.
* Assess participant progress and create personalised development plans in collaboration with Employment Coaches.
* Provide expert guidance on career options and further training opportunities.
* Collaborate with colleagues to ensure effective delivery of our skills portfolio.
* Assist in the marketing and coordination of training programmes.
What We're Looking For:
* Minimum Level 3 qualification in a subject-specific area (PTLLS, DTLLS, CTLLS, or equivalent).
* Experience in delivering ESOL, functional skills, or employability programmes.
* Strong understanding of both online and face-to-face teaching methodologies.
* Excellent communication, planning, and organisational skills.
* A passion for helping unemployed individuals and a proactive attitude toward supporting their journey to success.
Ready to Make a Difference?
If you are excited about helping others succeed and have the skills we are looking for, we want to hear from you! Join our team and help us deliver exceptional training that empowers individuals to thrive in the customer service industry.
Apply Now!
Don't miss this opportunity to make a real impact. Submit your application today and take the first step toward an enriching career with us!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.
Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
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