Role: Cloud Operations Engineer
Location: Cheltenham
Salary: Competitive salary and package dependent on experience + shift work
Career Level: Analyst & Senior Analyst
Security Clearance: Any offer of employment is subject to satisfactory BPSS and SC security clearance, requiring 5 years continuous UK address history (no periods of 30 consecutive days or more spent outside of UK) and declaration of British passport holder with no dual nationality.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations.
The Accenture secure cloud infrastructure support team is using cutting‑edge cloud technologies in an internet‑disconnected environment to support critical national infrastructure from a secure site in Cheltenham. You will support day‑to‑day operations and provide first‑level infrastructure and platform engineering support to a secure government client. The team will operate a 24/7/365 rota; successful candidates will receive a shift premium for non‑standard unsociable shift hours that will be part of that rota. This starts within the first 3 months of joining.
Responsibilities
* Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
* Manage tickets that track user queries and requests for support, documenting effective diagnosis, resolution or escalation.
* Develop product knowledge in cutting‑edge air‑gapped cloud technology to support users with how‑to questions.
* Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
* Follow documented runbooks and procedures for high‑priority incident management for potential UK critical workloads.
Qualifications
* Experience working with computer systems and computer networks, specifically with the Linux operating system.
* Willingness to learn new deep skills in air‑gapped cloud architecture and operations.
* Experience in a production support / operations role to ensure a live service for users.
* Experience with IaC tools including Terraform.
* Experience with Kubernetes.
* Experience troubleshooting issues and identifying potential bugs or failures.
* Experience understanding network architectures and troubleshooting network‑related issues using Linux tools.
Benefits
In addition to a competitive basic salary, you will have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice.
Closing Date for Applications
31st May 2026 – Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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