Join to apply for the Store Manager role at Mountain Warehouse
Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Mountain Warehouse is looking for you to step into the role of Store Manager.
Key Responsibilities
* Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
* Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
* Proactively address employee relations, resolving issues while supporting ongoing learning and development.
* Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
* Provide your team with the knowledge and tools needed to deliver exceptional customer service.
Operational Excellence
* Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
* Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
* Prioritise health, safety, and well‑being by conducting regular risk assessments and maintaining a secure environment.
* Recruit, retain, and develop top talent to build a high‑performing and motivated team.
Sales & Performance
* Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
* Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
* Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.
Customer Experience
* Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
* Address customer feedback thoughtfully and resolve issues to build brand loyalty.
* Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
* Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.
We would like to meet someone who is
* Passionate about delivering outstanding customer experiences.
* A confident and experienced retail manager who thrives on motivating and empowering teams.
* Skilled in managing diverse personalities with diplomacy and adaptability.
* An excellent communicator, able to convey expectations and feedback clearly at all levels.
* Results‑driven, with a sharp focus on achieving sales and performance goals.
* Solutions‑focused, addressing challenges proactively while aligning with company policies.
* Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
* Energetic and determined to tackle tasks with excellence, driving success for the team and business.
What’s In It For You
* Monthly bonus scheme – a performance‑driven bonus structure offering achievable targets and additional rewards on top of your base salary.
* 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* 1 weekend off per month, 28 days annual leave, including bank holidays.
* Access to employee assistance programme and colleague hardship scheme.
* Generous colleague referral incentive.
* Auto‑enrolment pension scheme.
* A stable, successful and supported environment.
* Length of service awards.
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure – Retail Leader, you are the driving force of positive change!
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