Job Description
Account Manager
Salary
28k - 30k
* • Manage a portfolio of 5–10 accounts • Fully accountable for client performance and results (75% Retention) • Assist the onboarding process for new clients
* including campaign setup and expectations alignment • Fully responsible for managing and leading client renewals
* including upsell conversations and retention strategy • Own all client communications
* including: • Leading weekly or bi-weekly catch-up calls with full confidence • Clearly reporting campaign progress: successes
* focus areas
* and blockers • Handling tough conversations and managing client expectations with professionalism • Pushing back appropriately when expectations do not align with campaign realities • Collate & send daily end-of-day (EOD) dialling notes to clients • Write and refine outreach scripts and messaging frameworks for campaigns • Drive account success through strategy
* data targeting
* and campaign insights • Collaborate with and upskill Sales Reps assigned to each account • Review performance metrics and proactively identify improvements • Troubleshoot underperformance and adjust outbound strategies accordingly • Maintain client satisfaction and retention through consistent delivery • Proactively communicate with the Directors on client performance and satisfaction • Ensure there are no surprises around poor results or unhappy clients
Description
The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts (typically generating £15k+ MRR), they act as the strategic lead—overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service