About Us and Our Culture Here is a not-for-profit, social enterprise working in the health sector. We do many things, including: Designing and delivering health care services in partnership with the NHS and third sector organisations Developing and implementing products that support primary care to thrive What unites our efforts is a recognition of the ‘way’ we do things: We are a group of people who believe we can make a difference in the world We think business can be a force for good, and that profits should benefit our society We know that our society is not fair and equitable, and many people cannot thrive in the conditions in which they live. We believe changes in health and care could enable a better future for us all. Positive about disability We’re committed to developing the careers of individuals with a disability. We will give full and fair consideration to all applicants. Applicants who confirm a disability that meet the essential criteria and evidence this within their application, will be interviewed. Here value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively welcome applicants who identify as LGBTQ, disabled, and people of the *Global Majority. *People who identify as Black Caribbean, Black African, South Asian, East Asian, Middle Eastern or Latin. Job purpose The role of Project and Development Lead is a key role for our Clinical and Community Services. The purpose of this role is to use project management, operational and leadership skills and experience to ensure the successful mobilisation of business opportunities, leadership of key services and implementation of strategic and operational projects. Working across the organisation, and with internal and external stakeholders, you will be responsible for delivering various & complex projects for Here within time and budget constraints. The successful candidate will have knowledge and in-depth experience of managing multiple complex projects, operationalising new services and leading clinical services. You will uphold processes to ensure visibility of progress and any risks to delivery. The post holder will have knowledge and in-depth experience in the management and supportive delivery of a multiple projects, including meeting the needs of current services alongside supporting the scoping and mobilisation of new opportunities. You will lead, and work with, internal & external stakeholders to ensure projects are carried out in a co-ordinated and integrated way using clear project management methodology. You will be expected to hold senior relationships independently and to represent Here in senior spaces within the system. Strong communication and analytical skills are essential to ensure projects and programs reach a successful completion. This will include incorporating and maintaining an effective and efficient service in compliance with National and company policies, procedures, statutory directives, legislation, governance and code of practice You will lead clinical and community services, in both long-term and short-term capacities, and be expected to uphold the line management, leadership, operational and financial functions of a service lead. This includes overseeing the quality and governance aspects of a service, and holding contractual relationships with commissioners and other partners. Project Management Be accountable for the planning and delivery of all assigned strategic projects, overseeing delivery of multiple and wide-ranging projects in accordance with the needs of the business, within budget and time constraints Be capable of explaining and delivering a project brief, and holding stakeholders to account on deliverables Deliver a high-quality service, coupled with attention to detail, learning & development, ensuring implementation Maintain clear mechanisms for managing and escalating risks and updating on project progress and service delivery progress against KPIs Work within robust business cases, options appraisals and proposals. Undertaking research, analysing data and making resultant recommendations in line with business objectives Utilising a standardised approach to project management and developing a project methodology Maintain relationships with project stakeholders to enable the success of projects Make formal presentations which may contain complex, sensitive and contentious information and influence and persuade colleagues Ensure adequate controls are in place, including implementation of Action Logs and Risk Registers to help identify, mitigate and resolve potential issues prior to them becoming problematic and a risk to the delivery of projects Set out the procurement process for tenders, analysing tender returns in collaboration with the project team to ensure adherence to specification requirements Schedule, organise, minute and chair project meetings with key personnel, clinical and leadership staff, both internally & externally Deal with any contractor/staffing issues when required, being aware, and mindful of, variations to costs, design, timetable issues, and all service user related requirements, with contingencies put in place Attend training and coaching sessions to enable project delivery, using consistent methodology Take corrective action in a timely manner should it become apparent that progress against project plan is not as expected Deputise for Directors and service Leads in meetings where appropriate Develop specialist knowledge across a range of procedures, underpinned by theory and experience To be fully conversant with MS Office packages to prepare and create reports and documents where necessary and utilise business communication systems to be used effectively, maintaining accurate records Service Delivery Lead on the operational delivery of delegated clinical and community services and be responsible for delivering service areas that attain high standards for access, quality, safety and patient engagement Lead the day-to-day leadership for delegated services ensuring excellent quality care is delivered. Lead on the implementation and delivery of specific operational processes ensuring that any key deliverables / contractual targets are met and delivered, and high-quality patient stewardship is offered to all patients. Develop and implement an approach to excellent customer care that incorporates patient feedback in the evaluation and re-design of services Ensure your services have the resources to meet contractual and corporate standards and targets Lead on cross-system integrated working and collaboration with system partners across varying sectors. Contribute to service development and to secure new service provision and funding streams where appropriate Explore and exploit opportunities for change, facilitate staff ownership of change and ensure robust systems of evaluation are in operation Administration Attend meetings and transcribe any minutes and notes as required Format and proofread documents, highlighted and fixing errors Ensure appropriate electronic and paper filing systems are in place to enable an organised approach to workplans and responsibilities, business development opportunities and mobilisation trackers. Research and Business Development Conduct market research (e.g., competitors, potential partnerships, policy changes, funding opportunities) to support business development for the organisation Produce accurate and concise profiles to summarise a complete picture of a customer, partner and opportunity or area Support the coordination, research and writing of proposals for new opportunities Quality, Learning and Impact Oversee governance and quality for any clinical service within your portfolio Lead on ensuring the accuracy and quality of the service data and performance and assurance reports, using reporting tools to measure completeness of data to ensure high quality information and reporting to national and local regulating bodies, Here Quasar and Board/ET as required. Hold and work with the service to provide relevant information / audit reports/ updates/ annual reports Support CQC preparation, and maintain CQC standards, for delegated services and projects. This will include management of risk log, completion of CQC assurance matrix where needed, investigating and managing incidents/complaints and using Datix system for good governance as required Share learning for new ways of working to improve efficiency and impact. Coordinate the implementation of new ways of working to improve efficiency and impact People Management and Personal Development Oversee day-to-day management of individuals and teams Line management responsibilities e.g., 1:1s, PDPs, performance management, inductions, disciplinary and sickness management Team leadership e.g., Team meetings, team cohesion, staff satisfaction To lead on the workforce development and training needs, ensuring plans are in place for workforce development and planning on an operational level. Demonstrate capability to restructure services to optimise efficiency, capability and capacity if teams To lead on ensuring all HR policies are implemented across the service and all staffing groups and foster a consistent approach within the service that is aligned with Here. Develop and maintain productive relationships with clear roles and responsibilities, encouraging the giving and receiving of regular feedback to create and maintain a culture of constantly seeking to refine and improve the service. Manage, coach, train and guide staff, in ensuring compliance with legislation, policies, standards and Here culture Agree and review own personal development objectives with line manager Ensure company mandatory training is completed and kept up to date Financial Management Serve as a budget holder within the leadership team; be accountable for budget setting and reforecasting. Develop financial models for new and existing services independently Undertake demand and capacity modelling independently Ensure projects and services run online with budget and take responsibility for delivery within agreed financial constraints Oversee management of relevant budgets and escalate any needs/concerns to the appropriate budget holder and/or member of finance team Select appropriate external suppliers and procure assets in accordance with company policies, liaising with suppliers and contractors to ensure delivery of goods and services and within budgetary constraints Review, on an annual basis, services provided by internal and external parties, to maintain the highest level of service PERSON SPECIFICATION Essential Criteria Degree level education (or equivalent senior experience) supplemented by further training and management experience or equivalent. Evidence of continual investment in professional development 3 years of project management experience, holding multiple complex projects at the same time, delivering to a high standard using a range of methodologies 3 years Operational experience at a senior level 3 years as a budget holder, both setting and managing budgets Experience in modelling new services Experience in demand and capacity modelling Good knowledge and experience of planning, commissioning, financial and contract management and an in-depth understanding of the issues which impact on effective delivery of business Ability to develop and nurture effective business relationships and to independently hold senior commissioning relationships, as well as influencing both internal and external stakeholders across different sectors at a senior level Experience in managing people and teams at a senior level, creating connection to purpose and driving towards a common goal Ability to undertake detailed research, analyse, collate and interpret complex information from a wide variety of sources, Skilled in the analysis and comparison of information, and the development of options, assessing for risk and making recommendations Excellent interpersonal and written/verbal communication skills Ability to produce high quality proposals, business cases and project documents Confident and professional with the ability to think on your feet High level of attention to detail Ability to work under pressure, managing multiple projects and services to tight deadlines Ability to work autonomously with creativity, drive and flexibility Commitment to Here culture and values Advanced computer skills and excellent knowledge of IT systems including project software, Excel, PowerPoint and word and creating and maintaining project plans Desirable Criteria Experience of working with the Healthcare sector, accompanied with knowledge and experience in the independent/private sector or commercial entities. Experience working with electronic medical systems, such as SystmOne. CONFIDENTIALITY As an employee of Here you may gain knowledge of a highly confidential nature relating to the private affairs, diagnosis and treatment of patients, information affecting members of the public, matters concerning staff and details of items under consideration by ‘Here’. Under no circumstances should such information be divulged or passed to any unauthorized person. This includes holding conversations with colleagues concerning patients or staff in situations where the conversation may be overheard. Breaches of confidence will result in disciplinary action which may involve dismissal. EQUAL OPPORTUNITIES Our policies and practices are designed to ensure equality of opportunity in employment and service delivery. All staff are expected to comply with these policies and practices. HEALTH AND SAFETY All staff have a responsibility to perform their duties in such a way that accidents to themselves and to others are avoided, and to cooperate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. All staff will, therefore, refer any matters of concern through their respective line managers. Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their managers. USE OF NEW TECHNOLOGY We will make use of computer technology. Staff should expect to use automated information systems in their work in order to improve quality and co-ordination of services, and to enable faster and more accurate communication within and outside of the organisation. NO SMOKING POLICY We operate a no-smoking policy. This applies to all staff and visitors. This policy also includes travelling in ‘Here’ owned or leased vehicles during work time and whilst travelling in their own vehicles whilst on duty, in work time or whilst on ‘Here’ premises. It is a condition of employment for staff that they do not smoke whilst on duty or anywhere on the premises including the car park and do not smoke on site when working shifts. TRAINING AND DEVELOPMENT All staff have a responsibility to undertake statutory and mandatory training that is required by ‘Here’. In accordance with the Training and Development Policy staff are expected to actively participate in the appraisal system and use this process to develop a Personal Development Plan (PDP).