VANRATH is delighted to be the exclusive partner for a prestigious luxury hospitality group in recruiting a General Manager for one of their flagship hotels.
This is a fantastic opportunity to join a thriving organisation known for its exceptional standards, strong reputation, and supportive work culture.
The position is Permanent, Full-time, and based in Belfast.
Salary
Competitive salary (dependent on experience) plus an excellent benefits package and opportunities for career progression.
Key Responsibilities
Strategic Leadership & Operations
* Drive financial KPIs to support sustainable business growth.
* Develop and implement long-term strategic plans.
* Monitor industry trends and competitor activity to identify new opportunities.
* Ensure compliance with legal, licensing, and health & safety regulations.
* Oversee daily operations across all departments to ensure efficiency.
* Regularly review and optimise departmental processes.
* Lead the adoption of technology and operational improvements to enhance the guest experience.
Guest Experience & Engagement
* Maintain consistently high standards of service.
* Monitor and respond proactively to guest feedback.
* Ensure all guest interactions are personalised and professional.
* Manage and resolve complaints quickly and effectively.
* Maintain a visible presence by engaging directly with guests.
People & Culture
* Recruit, lead, and motivate high-performing teams.
* Foster a positive, collaborative, and innovative work environment.
* Promote staff engagement through training and development initiatives.
* Conduct performance appraisals and provide ongoing coaching.
* Ensure adherence to employment legislation and company policies.
Financial & Revenue Management
* Lead budgeting, forecasting, and cost management activities.
* Optimise pricing strategies and revenue management (ADR & Occupancy).
* Support corporate/group sales efforts, upselling, and event revenue generation.
* Provide financial analysis and reports to the Board.
Industry & Stakeholder Engagement
* Build and maintain strong relationships with tourism and hospitality partners.
* Represent the hotel at industry events to enhance brand visibility and reputation.
About You
* Proven experience as a General Manager or senior leader within the hospitality sector, ideally in luxury or boutique hotels.
* Demonstrated success in driving strategic change, improving performance, and increasing revenue.
* Strong financial skills with expertise in budgeting, cost control, and revenue management.
For further details or to apply, please use the link below or contact Jack Groves in strict confidence.
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