Job Description
Customer Account Executive – Relationship Management & Retention
Salary - £30,000 - £35,000 + 10-15% performance bonus + excellent benefits
Location - Cambridge based | Hybrid
Industry - IT
Our client is growing fast, and they’re on the lookout for a Customer Account Executive who knows how to keep clients happy, engaged and coming back for more. In this role, you’ll be the heartbeat of the customer journey, ensuring smooth onboarding, meaningful engagement and long lasting partnerships.
You’ll work closely with sales, logistics, and technical teams – acting as the key point of contact for all things client-related. If you're organised, proactive, and thrive in a people-first culture, please apply!
What you’ll be doing:
Building trusted, long term relationships with key clients
Driving satisfaction and retention across a growing portfolio
Guiding customers through onboarding and day-to-day success
Supporting upsell and expansion conversations alongside sales
Coordinating product fulfilment with third-party logistics teams
Spotting risks early and tackling concerns with care and speed
Acting as the go-to for all non-technical queries and touchpoints You’ll need:
A background in customer success or relationship management
Must have previous experience in IT services
Confident, engaging communication – both written and verbal
A hands-on, problem-solving mindset with a customer-first approach
UK driving license