Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotlands most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description Fairmont St Andrewsare looking for a passionate and personable Guest Experience Manager to create exceptional and memorable experiences for our guests throughout their stay.
Based within the hotel lobby and key guest areas, you will act as a visible and engaging host, building genuine connections with guests and curating personalised experiences that make every stay special. From arranging bespoke dining and spa experiences to creating thoughtful signature moments, you will play a key role in delivering luxury hospitality at its finest.
This role is all about anticipating guest needs, creating lasting memories, and naturally connecting guests with the incredible experiences our hotel has to offer.
Key Responsibilities
Deliver warm, engaging, and personalised service throughout the guest journey
Build relationships with guests and tailor experiences based on their preferences and occasions
Recommend and arrange dining, spa, golf, and local experiences
Create memorable signature moments for celebrations, VIPs, and special occasions
Act as an ambassador for the hotel and its facilities
Support guest satisfaction and hotel revenue through authentic guest engagement
Collaborate with Concierge and operational teams to deliver seamless experiences
Qualifications About You
Naturally warm, confident, and engaging
Passionate about hospitality and creating memorable experiences
Strong communication and interpersonal skills
Proactive with excellent attention to detail
Commercially aware with a guest-first approach
Comfortable working in a fast-paced luxury environment
Previous experience in hospitality, guest relations, concierge, or luxury guest service is preferred.
If you love creating unforgettable moments and delivering personalised luxury experiences, we would love to hear from you!
Additional Information What is in it for you:
Staff shuttle service to/from St Andrews
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events
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